Q/ Can I have my parcel sent to a PO Box?
Q/ Can I change my order once it is placed?
A/ Yes but you need to notify us within 1-2 hours after placing the order as we generally process all orders as soon as we receive them. You can do this by phoning us on our 0800 Freephone or by email to firstname.lastname@example.org. Once the order has been processed and payment received we are unable to change the order.
Q/ How long before my order will be sent? NZ customers
A/ Generally all orders received before 1:30pm will be processed and dispatched that day if paid by credit card or confirmed payment is received by direct credit. Main centres will receive their order the next day, Rural deliveries can take 2-4 days
Q/ I want an urgent overnight service can you do this?
A/ Yes we can deliver ovenight to main centres only, but please advise us if you need this service. Larger items weighing 5 to 10kgs can also be sent and we are happy to quote a price.
Q/ Can I pick up my order from the store/warehouse?
A/ Yes you can, just select the pick up from store option under delivery or call us on 0800 326 233 and let us know when you will be in or arrange a time to pick up your purchases.
Q/ I live overseas, how soon will I get my order?
A/ We Generally pack and send the goods within 24 hours of the order. Depending on your location you will receive your parcel within 3-10 days. We use economy post. If you require a more Urgent option we can organise this and advise the extra cost.
Q/ A fabric I would like to purchase is on back order, can I still buy it?
A/ Yes, you can still purchase a fabric on back order. We will contact you to confirm your order and let you know how long until it arrives. By purchasing an item on back order the fabric will be automatically reserved for you before any other orders.