Ordering

How to Order

There are Five ways to place an order with www.dancefabrics.co.nz

1. Use the online ordering system.
2. Email your order to sam@dancefabrics.co.nz
3. Mail your order to:
    Dance Fabrics Direct
    7 Short Rd
    RD2 Kumeu Auckland 0892
    New Zealand.

4. Fax your order to: +64 9 412 9124  
5. Phone our Freephone 0800326 233 (0800 dancefabrics)  NZ Customers only

Payment options

The quickest option is  either Visa or MasterCard as we can process your order immediately.
We also accept Direct Deposit and we will advise the total amount to pay once the order has been processed. There can be a delay of several days for the payment to show in our account.
Cheques are also accepted however this needs to be by prior arrangement and there will also be a delay of 3-4 days for the cheque to be cleared.

 

When ordering online

1/ Go to shop Online or click on any of the fabrics listed on the Left hand side. To Search for a fabric simply enter the type, colour or Design No if known in the search box.

2/ Click on fabric of choice and enter Qty (Quantity Box) by indicating what fabric meterage you require and then clicking on "add item to cart" on the products you wish to purchase.  e.g. if you want one and half metres of fabric type in 1.5 in the Qty box then either continue shopping or click on Checkout.

3/ Your shopping cart items will be displayed and you can add or delete any item here.

4/  New Zealand is automatically selected as country. You need to choose the delivery method dependent on where you live. Rural delivery is more expensive if sending by courier. We do not send to Post Boxes. Please ensure you use a Physical address. If no one is at home please include in instructions where to leave the parcel ie on front porch etc.

5/ You will need to create a customer account which can be saved for the next time you shop with us. You can choose your own username and password and if you ever forget this we can resend.

6/ You will receive an automated e-mail confirming receipt of your order. All orders are then checked before being processed and any payment is made.

Cancelled orders:

If you decide after making your purchase you want to cancel your order, please contact us immediately. Once the item has been shipped we do not refund items.

Your Credit Card Information is Secure with DPS Payment Express & SSL

We use SSL (Secure Sockets Layer) which is a method of ensuring that information submitted through our Web site is secure and cannot be accessed by unauthorized users.
When a site offers an SSL-secured form, the information submitted via that form (typically credit card information) is encrypted using a special certificate key and then decrypted with another key after it has been transmitted. When users access a site secured with SSL using their browser, a symbol displays in their browser windows indicating that the site is secure.

DPS is certified with banks in Australia, New Zealand, Pacific Islands, Singapore, South Africa, USA and United Kingdom

 

Freight

In most cases orders will be filled within 48 hours, provided stock is on hand. If there are any delays we will notify you by email. You will not be charged postage on back orders.

All Freight charges are worked out by weight and volume.
In NZ We use Couriers with a track and trace system and delivery is generally within 1-3 days
International we also use a track and trace via NZ Post and the most economical is Economy International which takes 3- 10 days.

Missing/Damaged parcels.

Any parcel that is sent within New Zealand and is damaged upon delivery, in order for a claim to be made, you must notify me in writing/email within seven days of receiving your parcel.

If a parcel is not delivered we can claim for non-delivery.

We will not be liable for parcels delivered within New Zealand unless you let me know, in the case of non-delivery, within 14 days of receiving your shipping email.
Or for overseas parcels 28 days in the case of non-delivery of any international postal item.